Submission Due Date: 12/11/2025

Client  - State of PA

This requisition will feature first round interviews via Teams

Candidates in other counties may be considered based on qualifications and candidate availability.

Part-time telework, which can be discussed during the interview process, is an option for this position, as is working from a structured office setting at an approved Commonwealth-owned facility in Lycoming County, PA. Occasional attendance at various meetings, conferences, and training sessions, as well as overnight travel, may be required.

Technical Experience and Documentation

• Demonstrated experience in technical development and documentation.
• General IT proficiency, including:
• Windows Desktop OS – 10 years
• Windows Server – 10 years
• Active Directory – 10 years
• PowerShell scripting – 5 years
• Microsoft Office – 10 years

Technical writing and editing 5 years’ experience, including:

• Authoring technical content
• Editing for both clarity and formatting
• Degree in a relevant technical or IT discipline.
• Software Packaging and Deployment
• Create software packages for SCCM with 5 years’ experience, with a focus on Autodesk and Bentley products (both also 5 years’ experience).
• Download and prepare vendor software for packaging.
• Perform test installations of out-of-box (OOB) software.
• Determine the appropriate installation method (e.g., batch or PowerShell script).
• Develop installation scripts following established standards and best practices.
• Test and validate resulting scripts.
• Deliver completed packages to the SCCM team for Software Center testing.

Testing Coordination and Support

• Coordinate with technical leads, business users, and project managers during package testing.
• Collaborate closely with testers to improve the end-user experience.
• Address and resolve questions or issues that arise during the testing process.

Technical Troubleshooting and End-User Support

• Resolve or assist in resolving cross-application technical issues.
• Provide support for end-user software installation issues.
• Manage and update Active Directory groups related to CADD support.
• Research and recommend hardware for purchase when needed.

Communication and Teamwork, and Process Adherence

• Provide accurate and timely status updates.
• Demonstrate strong written and verbal communication skills.
• Work effectively in a collaborative team environment to meet shared objectives.
• Share application-specific knowledge across teams.

Quality, Documentation, and Process Adherence

• Complete assigned tasks within established time estimates.
• Follow organizational quality standards and procedures.
• Develop, refine, and document expert practices and standards.
• Ensure documentation is accurate, complete, and up to date.
• Identify, track, and resolve issues, risks, and action items.
• Stay informed about industry trends and emerging tools and apply them appropriately.
• Proactively anticipate and resolve issues impacting the team.

Documentation, Editing, and Standards Development

• Develop, maintain, and document expert practices and standards.
• Ensure all documentation is accurate, complete, and aligned with established guidelines.

Perform technical editing of training materials.

• Adjust layout and formatting to conform to required styles.
• Revise text for clarity, accuracy, and consistency.